Customer Data Clerk
Cape Town, Western Cape
Dedicated and detail-oriented professional with 12+ years of experience in customer support, onboarding, and verification. Proven track record in resolving complex issues with empathy, ensuring accurate data capture, and delivering high levels of customer satisfaction. Recognized for strong problem-solving, conflict resolution, and thriving in fast-paced environments. Experienced Consultant with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Shoprite Head Office • Brackenfell, South Africa
Current position focused on customer onboarding, data verification, and multi-functional operational support including logistics operations and customer support. • Assist customers with onboarding-related inquiries, ensuring a smooth and supportive experience. • Guide users through onboarding processes while maintaining compliance with protocols. • Troubleshoot and resolve sign-up and login issues, ensuring minimal disruptions. • Verify customer data accuracy and escalate discrepancies when required. • Assist with digital fulfillment controller logistics enquiries — investigate cases where customers report issues. • Demonstrated versatility by supporting multiple operational functions, including onboarding, logistics operations, and customer support.
Mukuru (FinTech Industry)
Managed high-volume client accounts across multiple channels while ensuring compliance with regulatory standards and maintaining accurate records using various verification tools and CRM systems. • Managed 100+ client accounts daily via email, live chat, and phone with consistently high satisfaction rates. • Collaborated with internal teams to resolve complex client issues effectively. • Applied strong verification skills using card manager tools, CRM, and Zendesk. • Ensured compliance with regulatory standards and maintained accurate records.
WNS Global Services (BPO Industry)
Performed technical support functions including network coverage checks, network porting processes, and handled customer service inquiries in a BPO environment. • Performed network coverage checks prior to wireless package installations at client residences. • Tested and ensured successful network porting processes. • Handled customer requests, complaints, and billing inquiries with professionalism.
ITC Business (Outsource)
Handled equipment logistics, technical fault logging and tracking, and customer issue resolution in an outsourced business environment. • Collected and delivered computer and telephone equipment. • Logged faults with technicians and tracked outstanding issues until resolution. • Escalated aging faults and followed up on disputes, ensuring customer satisfaction.
N6 in Management Assistant
N4–N5 Certificate in Management Assistant
Matric, Senior Certificate