Zedd Meruh Onguso

NCBA Bank Kenya • Nairobi

Supported cloud infrastructure operations on Azure, assisting with environment maintenance, configuration validation, and operational troubleshooting. Assisted in deploying and managing containerized workloads using Kubernetes, including service configuration, namespace management, and cluster-level troubleshooting. Worked with Helm and YAML-based configurations to deploy, customize, and support Cloud Native applications across staging and production environments. Supported monitoring, logging, and system reliability using Grafana, Prometheus, and Loki, performing issue diagnosis and root cause analysis. Collaborated with engineers to troubleshoot incidents, validate configurations (DNS, networking, TLS), and improve operational stability in an enterprise environment. • Supported cloud infrastructure operations on Azure, assisting with environment maintenance, configuration validation, and operational troubleshooting. • Assisted in deploying and managing containerized workloads using Kubernetes, including service configuration, namespace management, and cluster-level troubleshooting. • Worked with Helm and YAML-based configurations to deploy, customize, and support Cloud Native applications across staging and production environments. • Supported monitoring, logging, and system reliability using Grafana, Prometheus, and Loki, performing issue diagnosis and root cause analysis. • Collaborated with engineers to troubleshoot incidents, validate configurations (DNS, networking, TLS), and improve operational stability in an enterprise environment.

Kenya Electricity Generating Company PLC • Nairobi

Resolved over 95% of end-user technical issues within the same day, significantly reducing system downtime and improving user productivity. Configured and optimized various network devices, resulting in improved connectivity and system performance across departments. Participated in routine security audits and implemented corrective actions to strengthen compliance with internal and external standards. Monitored network activity and responded promptly to outages and disruptions, minimizing downtime and maintaining service continuity. Supported a major infrastructure upgrade by assisting in router and switch reconfiguration, leading to a 25% boost in network performance. Collaborated with internal teams to ensure all IT systems remained updated and aligned with organizational needs. • Resolved over 95% of end-user technical issues within the same day, significantly reducing system downtime and improving user productivity. • Configured and optimized various network devices, resulting in improved connectivity and system performance across departments. • Participated in routine security audits and implemented corrective actions to strengthen compliance with internal and external standards. • Monitored network activity and responded promptly to outages and disruptions, minimizing downtime and maintaining service continuity. • Supported a major infrastructure upgrade by assisting in router and switch reconfiguration, leading to a 25% boost in network performance. • Collaborated with internal teams to ensure all IT systems remained updated and aligned with organizational needs.

Magnate Ventures Limited • Nairobi

Delivered timely technical support and troubleshooting, ensuring minimal interruption to daily business operations. Managed the installation and maintenance of key network hardware, leading to a 20% increase in network uptime. Developed and implemented data backup and recovery procedures, securing essential information against loss or corruption. Conducted routine network monitoring and introduced preventative measures to improve cybersecurity resilience. Collaborated with internal teams to ensure all IT systems remained updated and aligned with organizational needs. • Delivered timely technical support and troubleshooting, ensuring minimal interruption to daily business operations. • Managed the installation and maintenance of key network hardware, leading to a 20% increase in network uptime. • Developed and implemented data backup and recovery procedures, securing essential information against loss or corruption. • Conducted routine network monitoring and introduced preventative measures to improve cybersecurity resilience. • Collaborated with internal teams to ensure all IT systems remained updated and aligned with organizational needs.