Wilson Mwangi Mwaniki

Konnekt Networks • Nairobi, Kenya

Leading product management for connectivity solutions in underserved Nairobi neighborhoods, managing large-scale infrastructure deployment and user growth initiatives. • Deployed home and street-level connectivity infrastructure across two underserved Nairobi neighbourhoods, connecting 1,500 homes while establishing first-time internet access for low-income communities. • Reduced churn to below 2% and maintained 85% user activity through targeted engagement, rapid experimentation with retention levers, and continuous feedback integration. • Achieved 20% month-over-month growth for seven consecutive months by refining acquisition strategies, optimizing onboarding flows, and launching bundled access offers. • Built and scaled retention systems, from pricing and payment cycles to incentive-based renewals, ensuring consistent user return and long-term platform stickiness. • Pioneered an EdTech pilot program in collaboration with local schools to promote digital literacy, providing foundational digital skills to students and teachers. • Drove the design and execution of access solutions that were simple, scalable, and grounded in real user needs through a remote-first, agile development environment. • Cultivated strong relationships with cross-functional teams, including engineering, sales, and operations, to ensure seamless product delivery and continuous improvement.

KOKO Networks: Venture Labs Program • Nairobi, Kenya

Managed full product lifecycle for FMCG app and digital advertising network, supporting early development of Wi-Fi product initiative. • Drove the full lifecycle of the Konnekt FMCG app from early concept through rollout, achieving over 4,000 downloads and 2,800 active users in the first year. • Oversaw KOKO's Digital Advertising Network across over 3,000 digital screens, executing advertiser campaigns and coordinating cross-functional teams in media, engineering, and operations. • Supported the early development of KOKO's Wi-Fi product by conducting research, validating demand, and shaping initial product design ahead of its transition into Konnekt Networks. • Facilitated virtual workshops and design sprints with stakeholders to validate product concepts and gather feedback. • Coordinated the development and implementation of new product features by translating user research findings into actionable product requirements. • Collaborated with the UX/UI team to conduct usability testing and iterative design, ensuring a user-centric approach.

KOKO Networks • Nairobi, Kenya

Led user research initiatives to inform product direction and positioning for new ventures, conducting market studies and exploratory research. • Led competitive and market landscape studies to inform product direction and positioning across new ventures, providing insights that shaped the go-to-market strategy. • Conducted exploratory research to understand user behaviors and define product needs for early-stage products at KOKO Labs, uncovering key pain points that informed the product backlog. • Designed and implemented data collection methods, including surveys, interviews, and community engagement forums. • Facilitated field interviews, prototype testing, and collaborative workshops using tools like Miro and Figma to drive iterative product decisions. • Delivered research findings and recommendations to product managers and designers, ensuring a continuous feedback loop.

Black and White Foundation • Nairobi, Kenya

Led comprehensive field research initiatives across multiple counties to assess healthcare and education accessibility challenges in underserved populations. • Led comprehensive field research initiatives across 10 counties, covering 50+ informal settlements to assess healthcare and education accessibility challenges affecting underserved populations. • Coordinated virtual project management activities to maintain research continuity and team collaboration during pandemic-related fieldwork restrictions. • Designed data collection frameworks encompassing surveys, structured interviews, and community forums, reaching 1,200+ participants to generate actionable insights for policy recommendations. • Managed field team operations including recruitment, training coordination, and quality assurance protocols to ensure ethical and accurate data gathering across diverse geographic regions. • Established partnerships with local community leaders and organizations to facilitate research access and ensure cultural sensitivity throughout data collection processes.