TJ

Thelma Joffeen

Customer Service Consultant/Administrator Insurance

Zimbabwe

ABOUT

Professional with a diverse background in motor insurance, pension administration, and secretarial/administrative roles. Over years of expertise in managing motor insurance policies, including claims processing and customer service. Adept at pension administration, encompassing fund management, compliance, and client communication. Proficient in providing high-level administrative support, including office management, executive assistance, and document preparation. Possesses a commitment to delivering exceptional service and driving results in dynamic and fast-paced environments.

SKILLS

Customer ServiceCommunicationTechnicalCritical thinkingInterpersonal

EXPERIENCE

Customer Service Consultant/administrator insurance

2023 - Present

Mabwe Solutions broker for Nicoz Diamond Insurance (PVT) LTD

Customer Service Consultant/administrator insurance • Motor insurance • Valuation and claims processing • Motor insurance certificate issuance • Customer service and relationship management

Administrator

2019 - 2022

First Mutual Life

Administrator • Coordinating daily administrative work • Pension administration • Premium reconciliation

Secretary/Administrator

- Present

Tapdan Investment t/a Tapdan Cleaning Services

Secretary/Administrator • Tenders, Quotations and Bill of quantities preparation • Zimra taxes online filing • Answering and directing calls • Nssa returns preparation

EDUCATION

Midlands state University

2017 - 2021

Bachelors Degree in Insurance and Risk Management

Mufakose 2 High School

2011 - 2016

Ordinary level to Advanced level