Tanaka Daka

E78 Partners • Remote

Managing telecom expense management operations through ServiceNow-based platform, including invoice processing, vendor management, dispute resolution, and contract tracking for shared services operations. • Collecting, consolidating, and validating telecom invoices from multiple carriers and loading them into the ServiceNow-based telecom expense management (TEM) platform. • Performing invoice processing, charge validation, allocations and chargebacks to business units, and supporting AP file and accrual file creation as part of shared services operations. • Managing carrier disputes and audits by investigating discrepancies, engaging vendors, and tracking resolution to recover costs or correct billing issues. • Supporting contract and vendor management activities, including tracking telecom contracts, terms, and renewals, and providing analysis to inform negotiations

Baines Intercare Medical Center • Harare, Zimbabwe

Provided comprehensive IT support for clinical and administrative operations, maintaining IT infrastructure, healthcare applications, and implementing data security controls to support patient care and protect sensitive health information. • Provide day-to-day technical support to clinical and administrative staff, including installing, configuring, and troubleshooting computers, printers, network devices, and medical software used in the facility. • Maintain the clinic's IT infrastructure (local network, internet connectivity, firewalls, switches, backup systems, antivirus/malware protection) to ensure high availability, reliability, and security of systems supporting patient care. • Support healthcare applications such as electronic medical record/health information systems, billing and scheduling systems, ensuring they are updated, backed up, and functioning correctly for smooth clinical operations. • Implement and enforce data security and privacy controls to protect sensitive patient information, including access control, regular backups, basic disaster recovery procedures, and adherence to relevant healthcare information standards. • Train and assist staff in the effective use of IT systems and applications, promoting digital literacy to support Baines Intercare's goal of delivering next-generation, consumer-driven healthcare services.

Engineering Medical Fund of Zimbabwe • Harare, Zimbabwe

Assisted with IT support operations, system maintenance, and data analytics for medical aid administration across multiple offices, contributing to efficient operations and member services. • Assist with day-to-day IT support for staff, including basic troubleshooting of computers, printers, network connectivity, email, and office applications in EMF offices (Harare, Bulawayo, Kwekwe). • Support maintenance of membership and claims processing systems by helping with data capture, data cleaning, simple database queries, and basic user support on medical aid administration software. • Help monitor and update the organization's website and digital platforms (e.g., uploading forms, scheme information, notices), contributing to better communication with members and service providers. • Assist senior IT staff with routine system administration tasks such as backups, antivirus checks, hardware and software inventory, and documenting IT procedures and user guides. • Contribute to reporting and analytics by extracting and organizing data on membership, claims, and service utilization to support EMF's goal of operating efficiently and offering affordable, reliable healthcare cover.