Quality Assurance Professional | Collections & Customer Support Supervisor | ICT Support
Olenguruone, KE
A quality assurance professional with insight into quality systems, risk analysis, conflict management, and customer care. Possesses problem-solving, interpersonal, and demonstrated leadership skills to build effective interactions with work teams and consumers. I also have a track record of successfully recovering unpaid payments from clients while acting with professionalism to ensure success of the business. I am able to work in a fast-paced and dynamic environment, providing insights, trends, and recommendations to the CCTL via daily, weekly, and monthly reports, while also conducting any other survey as directed. I am confident that I would be a valuable asset to the team
SANI EXTRA REPOSSESSION COMPANY
Firch International Ltd
• ensuring that their teams provide excellent customer service to clients • This includes developing and implementing collection strategies, managing debtor accounts, and negotiating payment plans • analyze the data to identify areas for improvement and develop strategies to optimize performance • setting goals and targets, providing training and coaching, and conducting performance evaluations • ensuring that their teams comply with all relevant laws, regulations, and company policies
AFS Holdings LTD
• Discuss the payment options with the customers to ensure prompt payment of their loans • Skip tracing alternative contact, and locations for unreachable customer • Gather and collect customer feedback/complaints when they arise • Contacting field visits for the purpose of recovering overdue loans • Perform any other duties as assigned/allocated by the supervisor
Tenspot Kenya LTD
• Device procedures to inspect and report quality related issues to the management and agents • Monitor all operations that affect the quality of products and services offered to align them to the company goals • Call auditing and reporting • Develop a collection plan and strategies for the collection team to achieve the company set Targets • Lead and inspire team members to deliver excellent levels of individual/team performance and customer satisfaction • Train new collectors on the collection system and company policies • Re-train non - performing members of the collection team on collection strategies • Discuss the payment options with the customers to ensure prompt payment of their loans • Gather and collect customer feedback/complaints when they arise • Perform any other duties as assigned/allocated by the supervisor
Rose Avenue Consulting Group (RACG)
• coordinate the introduction and technical operation of organizational computer applications • Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning • Manage the office multi-user computer network, as well as data and telecommunication facilities • Assist to maintain and of manage ICT infrastructure systems including WAN applications • To adopt a proactive approach and responsibility in providing ICT support, advice and one to One training to staff • Install, maintain, upgrade and repair a wide range of ICT equipment. Rectify problems relating to the malfunction of ICT equipment including software • Respond to ICT Support requests in a timely fashion to ensure minimum disruption to operations at all times
Bachelor of Science in Business Administration
Diploma in Human Resources
Diploma - KNEC in ICT
Bachelor of Science in Agriculture AP&HM
Kenya Certificate of Secondary School (KCSE)