Sarafina Charles Taylor

Best Western Dodoma City Hotel • Dodoma, Tanzania

Managing front office operations at Best Western Dodoma City Hotel, maintaining departmental relationships, verifying room status information, resolving guest problems, updating group information, reviewing credit reports, working within allocated budgets, upholding hospitality commitments, preparing performance reports, maximizing room revenue and occupancy, ensuring policy implementation, operating front office computer systems, preparing revenue and occupancy forecasting, monitoring VIPs and special guests, and reviewing front office log books and guest feedback forms. • Maintains working relationships and communicates with all departments. • Verifies that accurate room status information is maintained and properly communicated. • Resolves guest problems quickly, efficiently, and courteously. • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. • Reviews and completes credit limit report. • Works within the allocated budget for the front office. • Upholds the hotel's commitment to hospitality. • Prepare performance reports related to the front office. • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance. • Ensure implementation of all hotel policies and house rules. • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. • Prepare revenue and occupancy forecasting. • Monitor all V.I.P.'s special guests and requests. • Review Front office log book and Guest feedback forms on a daily basis. • Perform other duties as requested by management

Zuri Zanzibar Resort • Nungwi, Zanzibar

Led duty manager operations at Zuri Zanzibar Resort, streamlining reporting processes to deliver detailed operational insights to senior management for informed decision-making, led nightly team briefings reinforcing protocol compliance and operational excellence, and managed guest service operations with a focus on precision and professionalism. • Streamlined reporting processes, delivering detailed operational insights to senior management for informed decision-making. • Led nightly team briefings, reinforcing protocol compliance and operational excellence. • Managed Guest service operations with a focus on precision and professionalism.

Melia Hotels • Arusha, Tanzania

Managed overnight hotel operations at Melia Hotels, guaranteeing guest satisfaction and safety with vigilant oversight, executing precise and timely night audits ensuring daily financial accuracy, compiling comprehensive daily summary reports reflecting operational performance and insights, and vigorously enforcing fire-life-safety protocols to maintain a secure environment for all patrons. • Managed overnight hotel operations, guaranteeing guest satisfaction and safety with vigilant oversight. • Executed precise and timely night audits, ensuring daily financial accuracy. • Compiled comprehensive daily summary reports, reflecting operational performance and insights. • Vigorously enforced fire-life-safety protocols to maintain a secure environment for all patrons.

Mak Books & Brains Ltd

Spearheaded comprehensive bookstore operations at Mak Books & Brains Ltd, encompassing strategic planning, organization, and management, expertly administering annual budget preparation and financial oversight for bookstore revenue streams, executing meticulous bookstore accounting practices and personnel management including training supervision and performance evaluations, directing the creation and distribution of compelling advertising materials to drive store visibility and customer engagement, managing stock and inventory planning ensuring optimal product availability and maintenance, addressing and resolving customer inquiries and issues enhancing client satisfaction and service excellence, and driving profitability by implementing sales strategies to amplify revenue growth. • Spearheaded comprehensive bookstore operations, encompassing strategic planning, organization, and management. • Expertly administered annual budget preparation and financial oversight for bookstore revenue streams. • Executed meticulous bookstore accounting practices and personnel management, including training, supervision, and performance evaluations. • Directed the creation and distribution of compelling advertising materials to drive store visibility and customer engagement. • Managed stock and inventory planning, ensuring optimal product availability and maintenance. • Addressed and resolved customer inquiries and issues, enhancing client satisfaction and service excellence. • Drove profitability by implementing sales strategies to amplify revenue growth.

Blue Bay Beach Resort/Spa

Served as Food and Beverage Controller at Blue Bay Beach Resort/Spa, ensuring accuracy in menu pricing by auditing POS systems for correct rate implementation, conducting comprehensive stock audits in restaurant environments to maintain inventory integrity, implementing quality control measures through spot checks in the receiving department verifying scale accuracy and product quality, and collaborating with restaurant management and finance teams to resolve F&B-related discrepancies and streamline operations. • Ensured accuracy in menu pricing by auditing POS systems for correct rate implementation. • Conducted comprehensive stock audits in restaurant environments to maintain inventory integrity. • Implemented quality control measures through spot checks in the receiving department, verifying scale accuracy and product quality. • Collaborated with restaurant management and finance teams to resolve F&B-related discrepancies and streamline operations.

Double Tree By Hilton

Worked as Guest Service Agent at Double Tree By Hilton, coordinating maintenance event scheduling and room reservation logistics, resolving customer concerns and addressing inquiries to ensure satisfaction, and driving business growth through strategic promotion and marketing initiatives. • Coordinated maintenance, event scheduling, and room reservation logistics. • Resolved customer concerns and addressed inquiries to ensure satisfaction. • Drove business growth through strategic promotion and marketing initiatives.

Zanzibar Serena Hotels • Zanzibar

Served as Food & Beverage Controller, Income & Night Auditor at Zanzibar Serena Hotels, expertly managing spreadsheet data through meticulous collation verification and analysis, conducting thorough reviews of financial control systems and assessing fiscal risks within hospitality settings, guaranteeing the integrity and accuracy of financial reports and records, implementing robust measures to safeguard company assets, crafting comprehensive financial statements and insightful commentaries, and vigilantly ensuring adherence to procedures policies and regulatory requirements. • Expertly managed spreadsheet data through meticulous collation, verification, and analysis. • Conducted thorough reviews of financial control systems and assessed fiscal risks within hospitality settings. • Guaranteed the integrity and accuracy of financial reports and records. • Implemented robust measures to safeguard company assets. • Crafted comprehensive financial statements and insightful commentaries. • Vigilantly ensured adherence to procedures, policies, and regulatory requirements.