Rutendo S Zhakata

Standard Bank Group • Zimbabwe

• AML Solution: Developed an XSD based solution for submitting transactional reports to the central bank via REST API, leveraging on SQL to ensure compliance with anti-money laundering regulations. • Account Dormancy Notification: Built a native application using SQL queries to identify at-risk customers, integrated with an email service to deliver personalized notifications using a custom-designed email template. • Charge Collector: Developed a C# application utilizing SQL queries and a custom-built decision tree algorithm to identify uncharged transactions, facilitating the timely application of fees and optimizing revenue collection. • Blue Direct: Implemented a centralized customer contact information repository using C#, SQL, and Angular, exposing data via secure OAuth2-protected REST APIs to ensure accurate and efficient data access across various applications. • PDF to Excel Document Converter: Developed a document conversion tool using the Text Streamer library to convert internal documents while ensuring compliance with data privacy regulations. • Self-Service Password Reset System: Created a solution that empowers customers to reset their passwords independently, reducing call volumes by approximately 300 calls per month. • Circulars Management System: Developed a C# and Angular-based solution for the distribution and tracking of circulars across the organization, leveraging SQL for data storage and a mail server for automated delivery. • Registrar API: Engineered a RESTful API that connects external vendors with the national registrar, achieving a processing time of 0.03 seconds per request and supporting up to one million requests daily.

Standard Bank Group • Zimbabwe

Ensured optimal uptime for critical banking applications by performing routine maintenance, monitoring system performance against industry SLAs, managing data backups, and implementing approved changes across production, UAT, and disaster recovery environments to maintain operational readiness.

Standard Bank Group • Zimbabwe

Ensured optimal uptime for critical banking applications by performing routine maintenance, monitoring system performance against industry SLAs, managing data backups, and implementing approved changes across production, UAT, and disaster recovery environments to maintain operational readiness.

Standard Bank Group • Zimbabwe

Processed a high volume of customer payment transactions, ensuring accuracy and compliance with banking regulations while maintaining excellent customer service. Resolved complex payment issues, collaborated with accounting for reconciliation, and contributed to the development of new workflows and staff training.