RM

Rumbidzai Machingambi

Business Development Manager - Customer Experience

Harare, Zimbabwe

ABOUT

Dynamic Business Development Manager with over 11 years of multifaceted experience, adept at driving strategic initiatives and building robust client relationships within the financial services and telecommunications sectors. Currently pursuing an MBA, demonstrating a strong commitment to continuous professional growth and insightful strategy development. Expertise in market research, client relationship management, and team leadership empowers the identification and capitalization on emerging opportunities.

SKILLS

Market Research & AnalysisPartnership DevelopmentCRM ManagementNegotiation
Client Relationship ManagementCustomer Service ExcellenceAccount RetentionProblem Resolution
Team LeadershipProject ManagementCross-functional CollaborationPerformance MonitoringOperational Efficiency
Persuasive CommunicationBrand VisibilitySocial Media ManagementReport WritingFluent in English & Shona
Microsoft Office SuiteExcelWordPowerPoint

EXPERIENCE

Business Development Manager

2024-10 - Present

Dolphin Telecoms (DTEL) • Harare, Zimbabwe

Business Development Officer

2020-08 - 2024-10

Platinum Groupe • Harare, Zimbabwe

Client Services Officer

2018-04 - 2020-08

Platinum Groupe • Harare, Zimbabwe

Property Sales Negotiator

2017-02 - 2018-03

Exodus and Company Real Estate • Harare, Zimbabwe

Client Services Manager

2015-01 - 2016-06

Econet Wireless Zimbabwe • Harare, Zimbabwe

Customer Care Consultant

2012-12 - 2014-12

Econet Wireless Zimbabwe • Harare, Zimbabwe

Program Officer

2011-01 - 2011-12

ZACRO (Zimbabwe Association for Crime Prevention and the Rehabilitation of the Offender) • Harare, Zimbabwe

EDUCATION

University of East London

- Present

Masters in Business Administration

University of Zimbabwe

- 2014

Executive Certificate in Project Management

Midlands State University

2009 - 2012

Bachelor of Science Honours Degree in Psychology

St. Michael's High School

2006 - 2008

3 Advanced 'A' Level passes: A; B; E in ZIMSEC GCE Advanced Level

Roosevelt Girls High School

2002 - 2005

8 Ordinary 'O' Level Passes: 5B's; 3C's in ZIMSEC GCE Ordinary Level