Robert Murigi

Jamii Telecommunication Limited

• Manage and expand customer base by proactively identifying sales leads and converting them into loyal clients. • Maintain regular contact with customers to upsell and cross-sell Faiba Business internet packages, ensuring consistent revenue growth. • Build and nurture strong client relationships, ensuring satisfaction, retention, and referral-based business growth. • Deliver product presentations, negotiate pricing within approved margins, and close sales in a highly competitive market. • Achieve and exceed monthly sales targets by implementing a strategic follow-up and account management approach. • Collaborate with cross-functional teams to resolve customer issues, streamline onboarding, and enhance client experience.

Telus International Digital AI

• Delivered accurate image annotations for AI datasets, maintaining >95% consistency across large volumes of work. • Improved labeling efficiency by applying advanced annotation tools, reducing turnaround time and boosting productivity. • Collaborated with remote teams to align on annotation standards, ensuring data quality met global project requirements. • Contributed to computer vision model development by providing reliable training data, enhancing AI system performance.

KCB Bank Kenya

• Improved turnaround time for walk-in customers by streamlining service delivery processes. • Reduced client inquiries and complaints, enhancing satisfaction scores. • Designed product information material in Canva, boosting awareness and product uptake. • Promoted banking product, achieving measurable sales conversions.

Safaricom PLC

• Supported merchant financing loan portfolio management, reducing outstanding debt. • Resolved customer and partner queries with >90% first-time resolution rate. • Trained contact centre team on product knowledge, improving query turnaround • Ensured smooth systems performance and timely escalations to minimize downtime.