IT Support Specialist
ZW
I am a highly proficient IT Support Specialist with over three years of experience delivering technical assistance and customer support across diverse environments. Known for reliability, adaptability, and a focused approach to troubleshooting and system support. Quickly learn new technologies and network infrastructures while effectively supporting users with varying technical skill levels. Strong communication skills and a customer-focused, sales-aware mindset contribute to efficient problem resolution and positive client experiences.
Integrated Digital Security Solutions (IDSS)
I was promoted as an Intern to work permanently while l was still at school. • Provided first- and second-level IT support to end users, resolving hardware, software, and network-related issues in a timely manner. • Installed, configured, and maintained desktops, laptops, printers, and peripheral devices across multiple environments. • Supported users in diverse network infrastructures, quickly adapting to new systems, tools, and configurations. • Diagnosed and troubleshoot operating system, application, and connectivity issues to minimize downtime. • Delivered clear, user-friendly technical guidance to users with varying levels of technical knowledge. • Logged, tracked, and resolved support tickets while ensuring adherence to service-level expectations. • Collaborated with internal teams and external vendors to resolve complex technical issues. • Maintained accurate documentation of incidents, solutions, and system configurations.
Bachelor in Information Technology
Advanced Level in Mathematics, Physics, Geography and Agriculture Engineering
O Level in 10 Subjects including Mathematics, English and Science