Quinter Akinyi Ogada

4G Capital • Nairobi, Kenya

Provided comprehensive technical support to over 150 users across 20+ branch locations, ensuring high availability of core business and financial systems while conducting system maintenance and developing technical documentation. • Provided technical support to 150+ users across 20+ branch locations, resolving hardware, software, and system issues promptly. • Ensured high availability of core business and financial systems, supporting uninterrupted operations for loan processing and customer management. • Conducted system maintenance and data integrity audits, which helped reduce repeat system-related incidents over time. • Developed technical documentation and resolution guides used by a team of 5 support staff to improve issue resolution consistency. • Trained 40+ new staff on digital tools, system navigation, and security protocols.

Jaza Capital • Kiambu, Kenya

Managed comprehensive ICT support for 80+ staff, overseeing hardware setup, software installation, user account management, and access control while maintaining a detailed inventory of 200+ devices. • Managed comprehensive ICT support for 80+ staff, overseeing hardware setup, software installation, user account management, and access control. • Maintained a detailed inventory of 200+ devices, implementing tracking systems to optimize allocation and reduce equipment loss. • Assisted in network troubleshooting and connectivity issue resolution for office and remote staff, ensuring minimal downtime. • Conducted regular system updates and security patches across all endpoints to enhance system stability and protection. • Provided user training on internal software tools and security protocols, improving staff digital literacy and compliance.

Faulu Bank • Nairobi, Kenya, Githurai 45 Branch

Assisted 500+ customers with digital banking onboarding, transaction support, and platform navigation, while ensuring accurate data entry and verification in banking systems maintaining full compliance with KYC and regulatory standards. • Assisted 500+ customers with digital banking onboarding, transaction support, and platform navigation, enhancing customer digital adoption. • Ensured accurate data entry and verification in banking systems, maintaining full compliance with KYC and regulatory standards. • Collaborated with ICT and operations teams to quickly identify and resolve system issues, supporting uninterrupted service delivery. • Supported the rollout of new digital banking features by providing frontline feedback and user experience insights to the tech team. • Maintained detailed records of customer interactions and system issues, contributing to process improvement and training material development.