OS

Otu Samuel Jacob

Digital Product and Project Management Professional

Liverpool, United Kingdom

ABOUT

Results-driven Digital Product and Project Management professional with a strong background in mobile banking, POS acquiring, and internet banking solutions. Skilled in leading cross-functional teams, managing product lifecycles, and delivering digital solutions that drive growth and improve user experience. Experienced in business analysis, agile project delivery, and stakeholder management across complex financial environments. Currently pursuing an MSc in Data Science and Big Data Analytics to strengthen data-driven decision-making and business intelligence capabilities.

SKILLS

Digital and Mobile Product ManagementProduct DevelopmentProduct StrategyUX OptimizationProduct Discovery
Project LeadershipAgile and ScrumAgile Project DeliveryStrategic PlanningTime Management
Business AnalysisRequirements GatheringProcess MappingProcess Improvement
API IntegrationData AnalyticsBusiness IntelligenceAPI-as-a-Service
Mobile BankingPOS AcquiringInternet BankingDigital TransformationFinancial Services
Stakeholder ManagementRisk and Change ManagementRegulatory ComplianceRisk and ComplianceLeadership and Team ManagementCross-Functional Collaboration
CommunicationProblem SolvingStakeholder EngagementLeadership

EXPERIENCE

Product/Project Lead, Mobile Banking (MyTAJ & TAJWay)

2023-01 - Present

TAJBank Limited • Abuja, Nigeria

Led the development and rollout of the MyTAJ mobile app, achieving significant user growth and transaction volume increases while strengthening TAJBank's digital footprint. • Led the development and rollout of the MyTAJ mobile app, achieving 35% user growth within six months. • Increased the customer base to over one million users, strengthening TAJBank's digital footprint. • Delivered a 120% year-on-year increase in transaction volume and value through feature upgrades and process improvements. • Introduced a proactive support framework that reduced downtime and improved service reliability. • Oversaw app redesign to enhance usability and align with international digital banking standards.

Product Manager, POS Acquiring

2022-01 - 2023-12

Ecobank Nigeria • Lagos, Nigeria

Deployed instant notification and virtual account APIs, improving transaction efficiency and customer experience while strengthening Ecobank's position in POS acquiring. • Deployed instant notification and virtual account APIs, improving transaction efficiency and customer experience. • Strengthened Ecobank's position in POS acquiring through improved merchant support and engagement. • Achieved 100% revenue success on the Lagos ADIRE project, deploying 55 POS terminals to support local merchants. • Enhanced compliance and risk frameworks to ensure adherence to regulatory standards. • Collaborated across business units to optimize merchant onboarding and system performance.

Digital Product Manager (POS, QR, Internet & Mobile Banking)

2020-01 - 2022-12

FSDH Merchant Bank • Lagos, Nigeria

Introduced API-as-a-Service and enabled POS expansion, achieving significant growth in transaction volumes and improving digital banking platforms. • Introduced API-as-a-Service, opening new revenue channels for institutional clients. • Enabled POS expansion and achieved 300% month-on-month growth in transaction volumes. • Improved state tax collection processes through digital integration and automation. • Trained relationship managers on digital tools to support merchant acquisition and retention. • Enhanced mobile and internet banking platforms, increasing adoption and user satisfaction.

EDUCATION

Wrexham University

- 2026

MSc in Data Science & Big Data Analytics

Oduduwa University

- 2017

B.Sc. in Economics