Nyasha Lilian Chisara

Tourism & Hospitality Management Professional

Harare, Zimbabwe

chisaranyasha@gmail.com +263 774 870 642

ABOUT

Tourism & Hospitality Management Professional with 3 years of experience ensuring premium guest experiences and supporting revenue integrity. Demonstrated success in improving client retention and ensuring operational accuracy through meticulous front office administration and reservation management.

SKILLS

Reservations & Booking AdministrationGuest Service ManagementCheck-in/Check-out Processing

CRMService RecoveryGuest SatisfactionClient Retention

UpsellingRevenue GenerationOccupancy ReportingRate Integrity

Concierge ServicesItinerary PlanningEvent & Group Sales CoordinationMulti-Departmental Coordination

Semper Booking SystemProperty Management Systems (PMS)Microsoft Office SuiteWordExcelOutlook

Tourism Product KnowledgeDestination KnowledgeProfessional Client Communication

EXPERIENCE

Receptionist

2022-02 - 2024-10

Zambezi Cruise and Safaris • Zimbabwe

Managed front office operations and guest services for a high-volume tourism operation

Student Intern

2021-01 - 2021-08

Zambezi Cruise and Safaris • Zimbabwe

Supported front office, reservations, and F&B teams during a comprehensive operational rotation

EDUCATION

University of Zimbabwe

- 2024

Bachelor Honours Degree in Tourism and Hospitality Management

A-Level

- 2017

A-Level in Economics, Business Studies

O-Level

- 2015

O-Level in 10 Passes (Incl. Mathematics, English Language, Integrated Science)