NO

NWACHUKWU OGECHI

Customer Support & Administrative Professional

Lagos, Lagos State

ABOUT

Proactive and customer-focused professional with over 2 years of experience providing administrative and client support in fast-paced office environments. Skilled in handling customer inquiries, resolving issues with empathy, and maintaining positive client relationships. Adept at multitasking, communication, and ensuring seamless operations. Experienced in working with both local and international clients and eager to contribute to a dynamic customer support team.

SKILLS

Customer Support & Relationship ManagementEmail, Chat, and Phone SupportProblem Solving & Conflict Resolution
Communication & Interpersonal SkillsMultitasking in Fast-Paced Environments
Data Entry & Record KeepingTime Management & Organization
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

EXPERIENCE

Administrative Assistant

2023 - 2024

Laudable Group • Ogudu, Lagos State

Provided frontline customer and administrative support in fast-paced office environment, serving as the first point of contact for clients and visitors while managing calendars, coordinating logistics, and maintaining professional communication with local and international partners. • Provided frontline customer and administrative support, serving as the first point of contact for clients and visitors. • Managed calendars, scheduled meetings, and coordinated logistics for senior executives and teams. • Handled phone and email correspondence, ensuring prompt and professional communication with clients including international partners. • Assisted in resolving client inquiries efficiently and maintaining a positive company image. • Prepared reports, documents, and presentations with a strong attention to detail. • Maintained accurate filing systems and tracked office expenses to support smooth daily operations.

Office Assistant/Receptionist

2021-07 - 2023-01

Royal City Estate Ltd. • Ojota, Lagos State

Supported administrative and customer service teams in managing inquiries and documentation while handling front desk responsibilities with professionalism and contributing to a collaborative and client-friendly office atmosphere. • Supported administrative and customer service teams in managing inquiries and documentation. • Handled front desk responsibilities, welcoming visitors and directing calls with professionalism. • Assisted in managing client files, data entry, and correspondence for both internal and external stakeholders. • Monitored office supplies and coordinated procurement to ensure uninterrupted workflow. • Contributed to a collaborative and client-friendly office atmosphere.

EDUCATION

Alex Ekwueme Federal University Ndufu Alike

- 2023-12

Bachelor's Degree in English & Literary Studies Education

Imo State University (Sandwich Centre)

- 2010

Diploma in Computer Operations