Social Media Moderator/Community Manager
A detail-oriented and proactive Social Media Moderator with 4years of experience in managing online communities, safeguarding brand reputation, and crafting engaging content. Proficient in overseeing social media platforms, moderating user interactions, and fostering a positive environment while adhering to community guidelines. I am eager to apply my expertise in communication, problem-solving, and content moderation to the role of Social Media Moderator.
Recon Labs • AFRICA
• Created and scheduled daily posts across social media channels, ensuring brand messaging was consistent and on-point. • Engaged with followers, responded to comments, and resolved issues promptly. • Developed strategies to increase engagement, followers, and brand visibility. • Assisted in planning and executing social media campaigns for product launches, promotions, and seasonal content.
Baanx-BXX • USA
• Monitored and moderated user interactions across [TELEGRAM, X, DISCORD] social media platforms, ensuring all content adhered to community guidelines. • Responded to customer inquiries, complaints, and feedback in a professional and timely manner. • Collaborated with content creators and social media managers to develop engaging, on-brand content. • Managed live chats and real-time engagement during events, maintaining positive user experiences. • Reported daily analytics on user engagement, complaints, and resolved issues to improve strategies.
Bachelor of Engineering in Engineering