JM

Jeremiah Mugagga

Sales Associate | Client Advisor | Luxury Retail Specialist

Dubai, United Arab Emirates

ABOUT

Dynamic Luxury Retail & Sales Professional with 7+ years of international experience across the retail field. Demonstrated success in delivering exceptional customer experiences, exceeding KPIs, and driving revenue performance in high-paced luxury retail environments. Skilled in clienteling, cross-selling, POS systems, CRM data capture, visual merchandising, and inventory management. Recognized for achieving 20% sales growth, 98% customer satisfaction, and consistent operational excellence while maintaining strong brand standards.

SKILLS

Luxury SalesClientelingClient AdvisoryCustomer Service Excellence
UpsellingCross-SellingVisual MerchandisingDisplay ExecutionKPI AchievementSales Target Delivery
Stock ManagementInventory ManagementRetail Store OperationsLoss PreventionShrink ControlSOP Compliance
POS SystemsRetail ProSAPOracleCRM PlatformsCustomer Data CaptureRF Inventory ScannersMS Office
Cash HandlingReconciliation
Staff TrainingLeadership SupportTeam Management

EXPERIENCE

Luxury Specialist

2025-02 - Present

BALDI LONDON • Dubai, United Arab Emirates

Delivering luxury-standard client experiences for international travellers in premium retail environment.

Senior Sales Associate

2022-09 - 2025-01

LC WAIKIKI • Dubai, United Arab Emirates

Led team operations and delivered exceptional customer service while maintaining high operational standards.

Shop Supervisor

2017-12 - 2020-01

BRANDS FOR LESS • Dubai, United Arab Emirates

Supervised store operations and team members while driving sales performance and operational efficiency.

EDUCATION

Uganda Martyrs University

2013 - 2017

Bachelor of Arts in Ethics and Development Studies in Business Development

YMCA

2020 - 2020

Diploma in Retail Management