Jamaal A. Futa

Amazon

As main TPM for a Science/Engineering org, I remove blockers, run AppSec reviews, and contribute to HLD/LLD for data/AI initiatives. Drive partnerships to expand RAG(Retrieval Augmented Generation) data sources, and lead build-outs for a data intelligence platform and an observability platform used by engineering and leadership. Report progress/risks to directors/VPs and run cadence meetings across teams. Built an LLM-powered document library (RAG) to centralize knowledge and improve cross-team execution. Drove governance and delivery for AI/ML & analytics projects across the Global Demand and Operation organization. Owned intake/triage, prioritization, and roadmap for a 300-person org spanning 6 departments. • As main TPM for a Science/Engineering org, I remove blockers, run AppSec reviews, and contribute to HLD/LLD for data/AI initiatives. • Drive partnerships to expand RAG(Retrieval Augmented Generation) data sources, and lead build-outs for a data intelligence platform and an observability platform used by engineering and leadership. • Report progress/risks to directors/VPs and run cadence meetings across teams. • Built an LLM-powered document library (RAG) to centralize knowledge and improve cross-team execution. • Drove governance and delivery for AI/ML & analytics projects across the Global Demand and Operation organization • Owned intake/triage, prioritization, and roadmap for a 300-person org spanning 6 departments. • Implemented a scrum delivery framework for 7 teams, improving productivity ~20% and reducing cycle time. • Created dashboards to track program health, resource utilization, and milestone execution; prepared MBR/QBR/OP documents for leadership.

Amazon Logistics • Houston, TX

Ran one of Houston's largest delivery stations; aligned labor/fleet plans with peak demand while optimizing a $1.5M weekly operating budget. Partnered with Engineering, Finance, and Capacity Planning to hit throughput/quality benchmarks; improved cost metrics by ~40% with data-driven labor planning. Managed 5 third-party delivery partners and a team of 6 managers; ensured safe operations for 240 associates and ~300k weekly packages. • Ran one of Houston's largest delivery stations; aligned labor/fleet plans with peak demand while optimizing a $1.5M weekly operating budget. • Partnered with Engineering, Finance, and Capacity Planning to hit throughput/quality benchmarks; improved cost metrics by ~40% with data-driven labor planning. • Managed 5 third-party delivery partners and a team of 6 managers; ensured safe operations for 240 associates and ~300k weekly packages.

MTN Africa • Accra, Ghana

Owned 12–24-month rolling capacity plans for 2G/3G/4G networks by analyzing call traffic trends, traffic types, and regional handset distribution to dimension antenna type/capacity by geography. Partnered with Ericsson and Huawei on RFP reviews, technical evaluations, and vendor selection for antenna procurement aligned to forecasted needs. Led cross-functional alignment with Engineering, Finance, and Marketing; directed rollout of 400+ new sites in high-demand areas and maintained node utilization <75% to preserve QoS during peaks. Reduced OpEx ~40% by reusing decommissioned equipment; implemented monitoring and reporting for KPI-driven decisions. Tracked forecast accuracy and forecast bias for capacity plans, using macro and micro trend analysis to anticipate network demand shifts and maintain an affordable, cost-optimized forecast aligned with business objectives. • Owned 12–24-month rolling capacity plans for 2G/3G/4G networks by analyzing call traffic trends, traffic types, and regional handset distribution to dimension antenna type/capacity by geography. • Partnered with Ericsson and Huawei on RFP reviews, technical evaluations, and vendor selection for antenna procurement aligned to forecasted needs. • Led cross-functional alignment with Engineering, Finance, and Marketing; directed rollout of 400+ new sites in high-demand areas and maintained node utilization <75% to preserve QoS during peaks. • Reduced OpEx ~40% by reusing decommissioned equipment; implemented monitoring and reporting for KPI-driven decisions. • Tracked forecast accuracy and forecast bias for capacity plans, using macro and micro trend analysis to anticipate network demand shifts and maintain an affordable, cost-optimized forecast aligned with business objectives.

Microsoft

Informed xCloud expansion strategy using market/usage analyses. Advised on content mix and infrastructure implications. • Informed xCloud expansion strategy using market/usage analyses • Advised on content mix and infrastructure implications.