Isheanesu Tangirai

CHIPS ENTERPRISE SOLUTIONS • Harare

Provide functional support on Sage X3, ensuring accurate system configuration, data integrity, and smooth operational workflows. Coordinate with multiple departments and users to resolve system queries and ensure timely communication of critical information. Perform data validation, cleansing, and updates to maintain high-quality, error-free records. • Provide functional support on Sage X3, ensuring accurate system configuration, data integrity, and smooth operational workflows. • Coordinate with multiple departments and users to resolve system queries and ensure timely communication of critical information. • Perform data validation, cleansing, and updates to maintain high-quality, error-free records. • Assist in troubleshooting system issues, escalating faults where necessary, and ensuring continuity of operations. • Document system processes, user requirements, and changes to maintain clear and accurate operational records. • Support end-users by providing guidance, training, and assistance in navigating system functions. • Monitor system performance and user activities, identifying irregularities and helping prevent operational disruptions. • Work with sensitive organisational data while maintaining confidentiality, precision, and compliance with internal standards. • Collaborate with technical teams to implement improvements and enhance overall system reliability and efficiency.

Ernst and Young (EY) • Harare

Gained hands-on experience in data analytics and IT support. Worked with large datasets through ETL processes, data cleaning, and modelling. Created dashboards and visual reports using Excel, Power BI, Python, and SQL. Supported audit teams by preparing analysers, extracting client data, and documenting findings. • Gained hands-on experience in data analytics and IT support. • Worked with large datasets through ETL processes, data cleaning, and modelling. • Created dashboards and visual reports using Excel, Power BI, Python, and SQL. • Supported audit teams by preparing analysers, extracting client data, and documenting findings. • Maintained data accuracy, governance, and high-quality work papers. • Provided technical support, including hardware and software setup for new users. • Contributed to IT system analysis and workflow improvements. • Completed professional development courses in AI, Cybersecurity, and data visualization.