Payments and Finance Operations Specialist
Payments and Finance Operations Specialist with practical experience in handling high-volume transactions, reconciliations, and exceptions in fast-moving environments. Comfortable monitoring multiple payment channels, spotting unusual transaction activity, and supporting AML and KYC processes in line with regulatory standards. Experienced in working with payment providers, and cross-functional tech teams to resolve system issues and streamline processes. Passionate about building reliable, customer-centric digital payments systems across the continent.
Sportserve - Nairobi
• Processed, monitored, and reconciled over 500 digital transactions daily, including deposits, withdrawals, and settlements across multiple payment channels. • Investigated failed payments, transaction anomalies, and exceptions, resolving issues promptly in line with SLAs and internal control requirements. • Monitored transaction activity for fraud, AML, and KYC risks, escalating suspicious cases in accordance with compliance policies. • Worked closely with payment providers and finance team, risk, and technology teams to resolve system issues and settlement discrepancies. • Maintained audit-ready reconciliation reports, exception logs, and operational documentation. • Contributed to process improvement initiatives by documenting workflows and controls, improving operational consistency and onboarding efficiency.
Kenya Power and Lighting Company - Nairobi
• Supported enterprise risk management efforts by developing and maintaining departmental risk registers for the Finance and Strategy functions. • Analyzed financial and operational data to support budgeting, forecasting, and internal controls assessments. • Contributed to a nationwide data collection and reporting project across all 47 counties, ensuring data accuracy, consistency, and integrity. • Supported controls assessments and policy reviews by translating financial insights into clear, practical operational recommendations.
Certificate in Data Science
Bachelor of Science in Economics and Finance