IT Support & Systems Administration | Linux (Ubuntu) | End-User Support
Lusaka, Zambia
Final-year Bachelor of Science in Computing student at Cavendish University Zambia (graduating September 2026) with strong hands-on experience in IT systems design, maintenance, documentation, and user support, complemented by 3+ years of practical web and systems development experience. Experienced in digital transformation initiatives, system documentation, and supporting users through upgrades and new technology adoption. Seeking an Information Technology Specialist / IT Coordinator role to contribute to organizational IT operations while continuing professional growth.
Jacaranda Hub • Lusaka, Zambia
Supported the design, implementation, and maintenance of digital systems to improve operational efficiency. Developed and maintained system documentation, including user guides, process flows, and technical records. Provided technical and end-user support during system usage, upgrades, and troubleshooting. Participated in digital transformation and process improvement initiatives, aligning IT solutions with organizational needs. Collaborated with cross-functional teams to evaluate and recommend technology improvements. • Supported the design, implementation, and maintenance of digital systems to improve operational efficiency. • Developed and maintained system documentation, including user guides, process flows, and technical records. • Provided technical and end-user support during system usage, upgrades, and troubleshooting. • Participated in digital transformation and process improvement initiatives, aligning IT solutions with organizational needs. • Collaborated with cross-functional teams to evaluate and recommend technology improvements.
SparkEd • Ethiopia (Remote)
Contribute to a national educational platform serving 15,000+ users, supporting system stability and feature improvements. Coordinate with senior developers to deploy system updates and resolve technical issues. Mentor interns and entry-level developers, improving onboarding efficiency by 25%. Improve release cycle efficiency through reusable components and workflow optimization. • Contribute to a national educational platform serving 15,000+ users, supporting system stability and feature improvements. • Coordinate with senior developers to deploy system updates and resolve technical issues. • Mentor interns and entry-level developers, improving onboarding efficiency by 25%. • Improve release cycle efficiency through reusable components and workflow optimization.
Zako Financial Literacy • Lusaka, Zambia (Remote)
Built reusable system components reducing development time by 40%. Integrated backend services using Supabase for real-time data management and secure authentication. Supported ongoing system enhancements and maintenance activities. • Built reusable system components reducing development time by 40%. • Integrated backend services using Supabase for real-time data management and secure authentication. • Supported ongoing system enhancements and maintenance activities.
Safisha Cleaning Services • Lusaka, Zambia
Designed, deployed, and maintained a fully responsive company website. Implemented SEO and performance optimizations improving visibility by 30%. Delivered full system lifecycle from requirements gathering to deployment ahead of schedule. • Designed, deployed, and maintained a fully responsive company website. • Implemented SEO and performance optimizations improving visibility by 30%. • Delivered full system lifecycle from requirements gathering to deployment ahead of schedule.
HackersGuild • Lusaka, Zambia
Built and optimized front-end system components achieving 95%+ performance scores. Supported system maintenance, performance optimization, and responsive design improvements. Collaborated in Agile teams contributing to high client satisfaction. • Built and optimized front-end system components achieving 95%+ performance scores. • Supported system maintenance, performance optimization, and responsive design improvements. • Collaborated in Agile teams contributing to high client satisfaction.
Personal IT Services / Stationery Business • Lusaka, Zambia
Provide computer setup, configuration, and maintenance services for individuals and small businesses. Install, configure, and upgrade operating systems (Windows and Linux) and productivity software. Perform hardware and software troubleshooting, system optimization, and basic data recovery. Advise clients on software selection, licensing, and best practices for daily operations. Deliver end-user guidance to improve system usability and reliability. • Provide computer setup, configuration, and maintenance services for individuals and small businesses. • Install, configure, and upgrade operating systems (Windows and Linux) and productivity software. • Perform hardware and software troubleshooting, system optimization, and basic data recovery. • Advise clients on software selection, licensing, and best practices for daily operations. • Deliver end-user guidance to improve system usability and reliability.
Bachelor of Science in Computing