Gugulethu Lethimpilo Mtshali

Stor-Age Property REIT Limited • South Africa

Support national operations across head office and site-level facilities, ensuring alignment with operational standards and KPIs. • Support national operations across head office and site-level facilities, ensuring alignment with operational standards and KPIs. • Assist with planning, coordination, and execution of operational projects aimed at improving efficiency, service delivery, and revenue optimisation. • Monitor daily site performance, occupancy metrics, and customer experience indicators, escalating risks and operational gaps proactively. • Coordinate between facilities teams, customer service, finance, and management to ensure seamless operations. • Support budgeting, cost control, invoicing, and reporting processes related to site operations and projects. • Assist with implementation and adherence to SOPs, compliance requirements, and health & safety standards. • Contribute to continuous improvement initiatives, including process documentation and optimisation.

Softswiss/ Turfsport

Delivered high-level operational customer support across global markets via live chat, email, and ticketing platforms. • Delivered high-level operational customer support across global markets via live chat, email, and ticketing platforms. • Collaborated with Payments, Risk, Compliance, and Tech teams to resolve complex operational and transactional issues. • Monitored customer activity, flagged suspicious behaviour, and ensured compliance with regulatory and internal controls. • Maintained accurate operational records and CRM logs to support audits and reporting. • Contributed operational insights to improve workflows, escalation processes, and platform usability. • Maintained 90%+ customer satisfaction consistently. • Contributed to SOP refinements improving turnaround times during peak operations.

SB Powerhouse

Led business development initiatives, sponsorship acquisition, and partner relationship management across multiple entities and NPOs. • Led business development initiatives, sponsorship acquisition, and partner relationship management across multiple entities and NPOs. • Managed operational budgets, invoicing, reconciliations, and payment processing for projects and events. • Coordinated international and local projects, including logistics, contracts, vendors, and financial controls. • Drafted and submitted tender documents, including costing models and operational payment structures. • Oversaw operational execution of events, ensuring timelines, deliverables, and stakeholder expectations were met.

RSA Models Awards

Planned and executed large-scale projects, events, and CSI initiatives from concept to delivery. • Planned and executed large-scale projects, events, and CSI initiatives from concept to delivery. • Managed project budgets, timelines, suppliers, and stakeholder communications. • Developed partnerships and sponsorships to support organisational growth. • Monitored project performance, reporting on impact, spend, and outcomes.