GM

Glen M. D. Mhone

Security Operations Manager and Risk Manager

Johannesburg, Gauteng

About

Dynamic Security Operations Manager and Risk Manager with over 5 years of experience in operational leadership, risk assessments, and incident investigations. Proficient in managing high-performing security teams and implementing effective security systems across diverse environments. Specialized in post-incident CCTV reviews, providing high-quality evidence for investigations, and delivering unbiased third-party support services. Proven track record of enhancing organizational safety and security.

Skills

Security Risk Assessment & MitigationSecurity Systems Development & EnforcementPost-Incident CCTV Reviews & AnalysisPre-Event Security Planning (Football and Large Events)Operational Planning & Budget Management
Incident Investigation & Report CompilationThird-Party Investigation & Support ServicesStakeholders' liaison (SAPS)Compliance Monitoring
Project ManagementStaff Management & LeadershipClient Relationship ManagementTeam Management

Experience

Operations Manager

Procore Security

Leads a high-performing security team in Guarding Division, Tactical Squad Division, Close Protection Officers Division, and MIB (Bouncers) Division, ensuring client site safety and operational excellence. Develop, implement, and enforce security systems, standards, and operational procedures to enhance safety and productivity. Conduct post-incident CCTV reviews to identify offenders and illegal activities, providing high-quality evidence to stakeholders to support investigations. Coordinate internal investigations with HR and manage external client investigations, delivering detailed reports to senior leadership. Ensure optimal staff performance through training, motivation, and performance evaluations. Law enforcement liaison. • Leads a high-performing security team in Guarding Division, Tactical Squad Division, Close Protection Officers Division, and MIB (Bouncers) Division, ensuring client site safety and operational excellence. • Develop, implement, and enforce security systems, standards, and operational procedures to enhance safety and productivity. • Conduct post-incident CCTV reviews to identify offenders and illegal activities, providing high-quality evidence to stakeholders to support investigations. • Coordinate internal investigations with HR and manage external client investigations, delivering detailed reports to senior leadership. • Ensure optimal staff performance through training, motivation, and performance evaluations. • Law enforcement liaison.

2024-07 - Present

National Operations Manager

Sabela NgaMandla Security Consultants

Managed day-to-day operations, focusing on Security Compliance Monitors, Guarding Division, and CCTV Controllers to meet client requirements. Directed a team of security officers, enforcing strict productivity standards and systems to ensure organizational goals were met. Conducted unbiased and objective third-party investigations and provided comprehensive support services for incidents. Collaborated with HR to oversee internal investigations and provided detailed reports to senior leadership. • Managed day-to-day operations, focusing on Security Compliance Monitors, Guarding Division, and CCTV Controllers to meet client requirements. • Directed a team of security officers, enforcing strict productivity standards and systems to ensure organizational goals were met. • Conducted unbiased and objective third-party investigations and provided comprehensive support services for incidents. • Collaborated with HR to oversee internal investigations and provided detailed reports to senior leadership.

2023-10 - 2024-07

Risk Manager / Head of Risk

Sabela NgaMandla Security Consultants

Conducted in-depth investigations and CCTV reviews, compiling detailed incident reports to assist clients in resolving critical cases. Liaised with clients on risk management matters, ensuring effective communication and actionable solutions. Testified in legal matters, providing expert analysis and evidence from investigations. Developed and implemented security protocols for high-risk environments, collaborating with senior management to enhance safety measures. • Conducted in-depth investigations and CCTV reviews, compiling detailed incident reports to assist clients in resolving critical cases. • Liaised with clients on risk management matters, ensuring effective communication and actionable solutions. • Testified in legal matters, providing expert analysis and evidence from investigations. • Developed and implemented security protocols for high-risk environments, collaborating with senior management to enhance safety measures.

2020-01 - 2022-12

National Operations Administrator / Risk Analyst

Sabela NgaMandla Security Consultants

Managed operations administrative functions, including timesheets, rosters, and tender submissions. Conducted risk assessments and CCTV monitoring to ensure security at client locations. Prepared investigation reports on incidents, providing detailed findings and security recommendations. • Managed operations administrative functions, including timesheets, rosters, and tender submissions. • Conducted risk assessments and CCTV monitoring to ensure security at client locations. • Prepared investigation reports on incidents, providing detailed findings and security recommendations.

2018-01 - 2019-12

Cleaner

Sabela NgaMandla Security Consultants

Ensured all office areas were clean and maintained a high standard of office appearance. Assisted with office administrative duties and performed errands as needed. • Ensured all office areas were clean and maintained a high standard of office appearance. • Assisted with office administrative duties and performed errands as needed.

2017-01 - 2018-12

Consultant (Risk Assessments)

Retshwanetse Security

Completed 8 comprehensive security risk assessments, identifying potential threats and vulnerabilities for various sites. Conducted pre-game security assessments for football matches, ensuring the safety of event participants and attendees. • Completed 8 comprehensive security risk assessments, identifying potential threats and vulnerabilities for various sites. • Conducted pre-game security assessments for football matches, ensuring the safety of event participants and attendees.

- Present

Education

UNISA

Certificate in Security Practice

2022 - 2022

JZ Moyo High School

Zimbabwe Advanced Level in History, Geography, English Literature

2011 - 2012