George Masalu Macharia

Safaricom Ltd • Nairobi, Kenya

Leading retail centre operations with focus on market development, dealer collaboration, team coaching, and operational excellence. • Developing new markets for the shop to engage in like Githunguri and Kikuyu • Collaborating with Dealers within my region to provide sales and customer service to customers within their locality • Engaging with EBU, SOHO and Consumer sales colleagues in organising sales caravans and market attacks • Supporting dealers hosting caredesks in providing end to end support for customers • Coaching colleagues on performance and career with a view to moving to the next step • Ensuring prudent use of taxi cabs to reduce costs by planning shifts in a way that will make carpooling easy • Ensuring 100% accuracy in stock management and delivered reports in time

Safaricom Ltd • Nairobi, Kenya

Managed retail inventory and financial processes, including process improvement, POS procurement, and stock accuracy verification. • Initiated the retail inventory and financials process and procedures review • Participating in the project to procure the new POS • Performing surprise stock takes at retail shops to ensure accuracy in stock holding reporting • Training stock controllers on the diagnostic tool • Coaching on work procedures

Safaricom Ltd • Nairobi, Kenya

Managed retail centre stock operations in acting capacity, ensuring adequate stock levels, revenue targets, customer service excellence, and accurate reporting. • Ensure attainment of retail centre team revenue targets • Delivery of high quality customer service in all interactions with customers • Ensure operational expenses are kept within the assigned budget • Ensure that there is adequate stock at the retail centre as per the established stock Minimum levels by ordering for more stock, receiving stocks and issuing stocks. Reconciliation of stock in the store to ensure accuracy of records through oracle • Liaise with suppliers for repair of faulty phones and ensure collection and delivery to the required care centre within agreed SLA's • Accurate and timely preparation of reports for submission to retail centre manager and finance department(Daily stock summary reports, stock issues reports)

Safaricom Ltd • Nairobi, Kenya

Supported shop revenue achievement, established school partnerships, executed market activations, and provided market intelligence and performance tracking. • Supported shops to achieve 100% of their revenue targets • Established contact with 10 schools and introduced them to a device campaign dubbed 'tuzo digital' • Managed to organise for and execute market activations in conjunction with shop teams • Forecast and track key account metrics e.g. quarterly sales results and annual forecasts • Sharing weekly sales performance to shops • Market Intelligence - identified key insights, competition activities, and business opportunities • Regular visits to Clients, Safaricom Shops, and Care Desks

Safaricom Ltd • Nairobi, Kenya

Delivered high-quality retail sales and customer service while managing payment transactions, cash handling, and financial reporting. • Ensure attainment of retail centre team revenue targets • Delivery of high quality retail sales customer service in all interactions with customers • Ensuring operational expenses are kept within assigned budget • Performing payment transactions for customers and staff on the computer systems (POS and Oracle) and manual system • Daily preparation and banking of all cash and cheques and filing in accordance with the laid down procedures • Accurate and timely preparation of reports for submission to retail centre manager and finance department • Daily collection summaries of all payments collected

Safaricom Ltd • Nairobi, Kenya

Managed retail centre stock operations in acting capacity, ensuring adequate stock levels, revenue targets, customer service excellence, and accurate reporting. • Ensure attainment of retail centre team revenue targets • Delivery of high quality customer service in all interactions with customers • Ensure operational expenses are kept within the assigned budget • Ensure that there is adequate stock at the retail centre as per the established stock Minimum levels by ordering for more stock, receiving stocks and issuing stocks. Reconciliation of stock in the store to ensure accuracy of records through oracle • Liaise with suppliers for repair of faulty phones and ensure collection and delivery to the required care centre within agreed SLA's • Accurate and timely preparation of reports for submission to retail centre manager and finance department(Daily stock summary reports, stock issues reports)

Safaricom Ltd • Nairobi, Kenya

Delivered high-quality retail sales and customer service while managing payment transactions, cash handling, and financial reporting. • Ensure attainment of retail centre team revenue targets • Delivery of high quality retail sales customer service in all interactions with customers • Ensuring operational expenses are kept within assigned budget • Performing payment transactions for customers and staff on the computer systems (POS and Oracle) and manual system • Daily preparation and banking of all cash and cheques and filing in accordance with the laid down procedures • Accurate and timely preparation of reports for submission to retail centre manager and finance department • Daily collection summaries of all payments collected