Business & Systems Analyst | Solutions Architect | Integration Specialist | AI Agents & Automation Enthusiast | Driving Digital Transformation
I am an aspiring Business & Systems Analyst, Solutions Architect and Tech Integration Specialist with a strong passion for driving innovation and digital transformation. My experience spans auditing, web development, technical integration, and client liaison, giving me a unique blend of business and technical insight. Skilled in C#, Python, SQL, and SDLC, I focus on building solutions that improve efficiency, streamline processes, and solve complex business challenges. I enjoy working in collaborative environments and constantly upskilling in emerging technologies to stay ahead in the evolving tech space. My goal is to bridge the gap between business needs and technical solutions, while contributing to digital transformation across industries
Ditheto Accountants Pty Ltd & Resumes By Ropa (RBR Group) - Pretoria, Gauteng, South Africa
Led client-facing communication for UIF TERS audit projects, ensuring clarity, empathy, and consistent client satisfaction. Designed and implemented automation tools that streamlined service delivery and reduced response time by 70%. Analyzed financial statements, payroll data, and supporting documentation to verify the authenticity of UIF TERS claims and identify inconsistencies that required further investigation. Engaged directly with clients throughout the audit process, providing clear explanations of findings, resolving discrepancies, and maintaining consistent communication to ensure smooth collaboration. Identified and reported potential risks to management, offering practical recommendations that strengthened internal controls and improved audit efficiency. Maintained comprehensive and well-organized audit work papers and documentation to support conclusions and provide a transparent record of audit evidence. Mentored junior staff on effective customer communication and report management. • Led client-facing communication for UIF TERS audit projects, ensuring clarity, empathy, and consistent client satisfaction • Designed and implemented automation tools that streamlined service delivery and reduced response time by 70% • Analyzed financial statements, payroll data, and supporting documentation to verify the authenticity of UIF TERS claims and identify inconsistencies that required further investigation • Engaged directly with clients throughout the audit process, providing clear explanations of findings, resolving discrepancies, and maintaining consistent communication to ensure smooth collaboration • Identified and reported potential risks to management, offering practical recommendations that strengthened internal controls and improved audit efficiency • Maintained comprehensive and well-organized audit work papers and documentation to support conclusions and provide a transparent record of audit evidence • Mentored junior staff on effective customer communication and report management
SBK Gym Pretoria West - Pretoria, Gauteng, South Africa
Achieved top consultant performance for 5 consecutive months through exceptional client engagement. Maintained an 80% satisfaction rate from new member consultations and personalized fitness support. Developed strong communication and conflict-resolution skills by handling daily client concerns and memberships. Consistently exceeded sales targets while ensuring member retention and satisfaction. Delivered fitness training and consultations, strengthening client communication and coaching skills. Maintained accurate client and sales records, reinforcing attention to detail and data handling. • Exceeded sales targets and achieved top consultant performance for 5 consecutive months • Maintained an 80% satisfaction rate from new member consultations and personalized fitness support • Developed strong communication and conflict-resolution skills by handling daily client concerns and memberships • Consistently exceeded sales targets while ensuring member retention and satisfaction • Delivered fitness training and consultations, strengthening client communication and coaching skills • Maintained accurate client and sales records, reinforcing attention to detail and data handling
Jetflux Hosting (formerly Web King Africa)
Built and optimized customer-facing platforms with intuitive design and responsiveness, increasing client satisfaction by 50%. Collaborated with teams to create user-friendly digital experiences aligned with brand values. Improved site load times by 50%, contributing to a more seamless customer journey. • Built and optimized customer-facing platforms with intuitive design and responsiveness, increasing client satisfaction by 50% • Collaborated with teams to create user-friendly digital experiences aligned with brand values • Improved site load times by 50%, contributing to a more seamless customer journey
Bachelor's degree in BCom Informatics (Information Systems)
NQF Level 4 (National Senior Certificate) in Matric