FM

Franklin Muka

IT Specialist

Nakuru, Kenya

ABOUT

IT Specialist with hands-on experience of over 4 years in system management, networking, server administration, troubleshooting and social media management. Skilled in web development, graphic design and software installation, with a proven ability to support organizations through reliable IT solutions and technical support.

SKILLS

System & Server ManagementSoftware & OS InstallationData Backup & Security
Networking & Troubleshooting
Web Development & Design
Graphic Design & Video Editing
Social Media Management
Hardware & Printer Maintenance
Intelligent Automation

EXPERIENCE

IT & Digital Support

2023-11 - Present

The Ole-Ken Hotel • Nakuru

Managed hotel IT systems, including networking and terminals. Maintained printers and computers to ensure operational efficiency. Designed promotional posters and videos for marketing. Web development and maintenance. Oversaw LED display uploads and weekly data backups. • Managed hotel IT systems, including networking and terminals. • Maintained printers and computers to ensure operational efficiency. • Designed promotional posters and videos for marketing. • Web development and maintenance. • Oversaw LED display uploads and weekly data backups.

Virtual Assistant and IT Support

2023 - Present

Oline Retreads Ltd • Nakuru

Supported digital and administrative functions. Networking and Web maintenance. Assisted with social media management and online presence. Provided technical troubleshooting and IT support as needed. • Supported digital and administrative functions. • Networking and Web maintenance. • Assisted with social media management and online presence. • Provided technical troubleshooting and IT support as needed.

IT Support Specialist

2022-01 - 2022-05

Ruel Software

Provided system management and technical support to clients. Installed and configured business systems including Rue Suite, MS Office, and operating systems. Handled networking, server backup, and user support. Conducted troubleshooting for hardware/software issues. • Provided system management and technical support to clients. • Installed and configured business systems including Rue Suite, MS Office, and operating systems. • Handled networking, server backup, and user support. • Conducted troubleshooting for hardware/software issues.

EDUCATION

Mumias West College

2019-09 - 2023

Diploma in Information and Communication Technology (ICT)

ALX College

2024-08 - 2024-11

Certificate in Virtual Assistance