Technical Assistant | IT Support | Systems & Application Support
KE
Detail-oriented and dependable Technical Assistant with a strong foundation in IT support, software quality assurance, and business computing. Experienced in supporting digital systems, assisting users, documenting processes, troubleshooting issues, and working closely with technical and non-technical teams to ensure smooth system operations. Adept at following procedures, maintaining accurate records, and providing timely technical assistance in fast-paced environments.
Safaricom PLC
Internship role focused on testing and validating M-PESA Mini Apps, providing technical support to internal teams, troubleshooting application issues, maintaining documentation, and ensuring compliance with organizational and industry standards. • Assisted in testing and validating M-PESA Mini Apps to ensure systems met functional and business requirements before release. • Supported internal teams by identifying, logging, and tracking system issues, ensuring timely resolution. • Worked closely with developers and support teams to troubleshoot application issues and verify fixes. • Maintained clear documentation, test records, and reports to support system reviews and audits. • Assisted with post-release monitoring, helping identify issues affecting users and system performance. • Followed established procedures to ensure applications complied with organizational and industry standards.
IBM – Digital Nation Africa
Assisted in delivering IT and cybersecurity training sessions to university students, provided technical assistance during training, supported preparation of training materials, and gained exposure to IT systems monitoring and user support processes. • Assisted in delivering basic IT and cybersecurity training sessions to university students. • Provided technical assistance during training sessions, helping participants navigate systems and tools. • Supported preparation of training materials, attendance records, and reports. • Gained exposure to IT systems monitoring, documentation, and user support processes.
Bachelor of Science in Business Computing