FM

Felix Makendo

IT Professional | Infrastructure & Project Coordination

Nairobi, Nairobi

ABOUT

Dynamic Information Technology graduate from KCA University with over two years of progressive experience at Ellipsoid Consultants. Transitioned from a high-performing intern to a core team member by consistently delivering technical solutions that align with corporate missions. I combine technical aptitude with a "human-first" approach to leadership, ensuring project milestones are met through proactive problem-solving and cross-functional collaboration. Proven ability to adapt to emerging technologies while maintaining a disciplined work ethic and a focus on operational excellence.

SKILLS

Enterprise Content Management (ECM)Hardware and Software DeploymentSystem AdministrationNetwork ArchitectureServer AdministrationInfrastructure OptimizationSystems Architecture
Information SecurityCCTV SystemsAccess ControlIdentity and Access Management (IAM)Data ProtectionSecurity Policy FrameworksRegulatory ComplianceNetwork Defense
Database ManagementData GovernanceData Lifecycle ManagementData IntegrityElectronic Archiving
Technical AssistanceTroubleshootingUser SupportIncident ResponseSystem Maintenance
Technical DocumentationStandard Operating Procedures (SOPs)Process DocumentationIncident Reporting

EXPERIENCE

Internship & Graduate | Records and Information Technology

2026-01 - Present

Ministry of Lands, Public Works, Housing and Urban Development - State Department of Housing and Urban Development • Nairobi, Kenya

Currently working in Records and Information Technology at the Ministry of Lands, Public Works, Housing and Urban Development, State Department of Housing and Urban Development. • ECM Administration & Security: Orchestrated Enterprise Content Management (ECM) and collaboration platforms, architecting secure document libraries and granular permission structures to ensure total data confidentiality and regulatory compliance. • Infrastructure Lifecycle Management: Managed the end-to-end deployment and maintenance of hardware and software assets. Streamlined configuration processes to ensure all office and records management systems were optimized for high-performance use. • System Reliability & Performance Tuning: Proactively monitored system health and executed strategic maintenance cycles. Reduced operational bottlenecks by identifying potential issues before they impacted the team, maintaining high uptime for critical business functions. • Data Governance & Lifecycle Strategy: Oversaw the full data lifecycle—from secure physical storage to electronic archiving and compliant disposal. Implemented rigorous retrieval protocols that aligned with organizational policies and data protection standards.

CCTV and Security Position

2024-11-1 - 2025-11-1

Rangers Security Services • Doha, Qatar

Security Systems Engineering and access control management in Doha, Qatar for Rangers Security Services. • Security Systems Engineering: Directed the end-to-end configuration and deployment of high-definition CCTV networks, ensuring optimal coverage and 24/7 recording reliability for high-stakes environments. • Integrated Access Control: Managed complex identity and access management (IAM) protocols, overseeing entry points to maintain a secure and audited physical perimeter. • Technical Endpoint Configuration: Optimized and maintained dedicated security workstations, ensuring that the hardware and software used for monitoring were patched, secure, and running at peak performance. • Incident Response & Documentation: Authored comprehensive situational reports for all activities at deployed locations, providing stakeholders with clear, actionable data regarding site integrity and potential vulnerabilities. • Tactical Communications & Liaison: Facilitated real-time information exchange using professional radio protocols. Acted as a primary point of contact for law enforcement agencies, coordinating joint efforts to mitigate risks and resolve security incidents effectively.

Information Technology Assistant

2022-01-1 - 2024-11-1

Ellipsoid Consultants • Nairobi, Kenya

Provided comprehensive IT support and infrastructure optimization at Ellipsoid Consultants, managing enterprise-grade systems and ensuring data integrity and compliance. • Infrastructure Optimization: Orchestrated the seamless deployment and configuration of enterprise-grade hardware and software, utilizing proactive troubleshooting to minimize downtime and maintain a high-performance environment. • Data Integrity & Governance: Managed critical database systems with a focus on precision and reliability. Spearheaded compliance initiatives to ensure all data storage protocols met stringent legal and regulatory protection standards. • Strategic User Support: Delivered high-touch technical assistance to staff, leveraging emotional intelligence to translate complex technical hurdles into understandable solutions. Maintained a dedicated follow-up protocol that ensured 100% resolution satisfaction. • Systems Evolution & Research: Served as a technical advisor by researching and recommending emerging technologies that align with long-term business goals, ensuring the company remained at the forefront of IT innovation. • Process Documentation: Developed and curated a comprehensive library of technical documentation and SOPs (Standard Operating Procedures), streamlining knowledge transfer and reducing the time required for future system maintenance.

EDUCATION

KCA University

2017 - 2022

Bachelor of Science in Information Technology