Emmanuel Simiyu Kalori

SENRI Limited • Kenya

Provide comprehensive technical support and system administration for the SENRI ERP system, including integration with SAP and Zoho systems, client onboarding, and training. • Provide first-line technical support for the SENRI ERP system. • Integrate SENRI ERP with SAP and Zoho systems. • Manage new client account creation, access rights and permissions. • Configure system modules to align with client business workflows. • Onboard and train clients to use the ERP solution. • Monitor client system usage and identify adoption issues. • Data-migrate client records into the ERP platform with validation. • Liaise with development teams on product enhancements and bug fixes. • Maintain and update user manuals, FAQs and training materials. • Track and report on support ticket metrics and SLA compliance.

IT GURU LIMITED • Kenya

Provided comprehensive IT support including hardware and software technical support, server configuration and hardening, ERP deployment, network setup, and security implementation. • Provided hardware and software technical support across end nodes. • Installed, configured and hardened servers to ensure secure operations. • Delivered ERP deployment training and user support sessions. • Set up and configure network routers, switches, and clients. • Installed CCTV systems including configuration and maintenance. • Set up IPTV systems and configured client streaming environments. • Administered Microsoft 365 environments and policy setup. • Maintained IT asset inventory and tracked software licenses and lifecycles. • Implemented endpoint protection and security monitoring measures. • Provided remote and onsite support to ensure business continuity.

SHIPBOX LIMITED • Kenya

Managed enterprise hardware and software systems, network infrastructure, security monitoring, and provided end-user support and training. • Manage enterprise hardware and software systems (Eco manager). • System and enterprise software solutions testing and rollouts • Set up and configure network routers and switches. • Conduct preventive Hardware maintenance on computer systems. • Monitor security and network incidents while respond to tickets. • Develop and enforce ICT policies and procedures. • Provide end-user support and training on ERP systems. • Deploy and maintain Network Access Control • Conduct security awareness training sessions for employees. • Perform system updates, patches, and upgrades. • Troubleshoot and resolve technical issues.

KENYA POWER AND LIGHTING COMPANY HQ (KPLC) • Nairobi, Kenya

Supported the establishment of the Business Continuity Planning section, conducted business continuity planning on key critical systems, orchestrated High Availability setups, provided awareness training, and performed network restoration and security tasks. • Support establishment of the Business Continuity Planning section. • Business continuity planning on key critical systems • Orchestration of High Availability (HA) setup on key critical systems. • Awareness training of ICT staff on BCP policies and procedures • Restoration of fibre network with Data Networks tea • Installation and support on new prepaid servers at Data centre. • Core switch maintenance and module replacement at the Data centre • ICT support (Hardware & software's) • Endpoint and Network security on Forti NAC. • Network operation Centre, real-time Monitoring the network. • Forensic Imaging and analyzation of data artifacts on end nodes. • Risk assessment and Business Impact Analysis of critical systems • Support and review of BCP and DRP strategies • Data Analysis of Honey-Pot reports by use of Qlik-sense & Excel • Review of security policies and standard procedures • Cyber security training and awareness sessions to staff and Interns

GLOBAL FORENSICS LIMITED (GFS) • Nairobi, Kenya

Provided technical support specializing in digital forensics, network security, system administration, and web application security management. • Windows Forensics (registry forensics & Email forensics) • setting up Debian based Virtual Forensic Labs • Physical and Virtual Lab Network setup • Network Forensics (Tcp-dump and Wireshark ) • Finger-Print technology and biometrics analysis • Web application Security Management • Forensic Imaging & data analysis • Data Recovery and File system setup for Windows and Debian O • Operating systems patching and termination • Active directory setup and configuration • Domain System Administration • Installing Operating systems (Desktop Computer and servers)

APPEN LIMITED • Remote

Provided remote technical support and customer service through multiple channels, managed support tickets, and conducted virtual training sessions. • Remote technical support via email, chat, and video calls • Remote troubleshooting using Team Viewer & RDC. • Virtual training sessions for intakes & SOP's Creation • Managed support tickets through online ticketing system. • Enforced remote security protocols. • Transcription Services at client or contractor request. • Infrastructure changes support.