Daphine V. Kuonatsoka

Zimbabwe Power Company • Zimbabwe

My career at the Zimbabwe Power Company has given me the chance to create and execute comprehensive ICT initiatives that have greatly increased operational effectiveness and decreased risks. My abilities in risk assessment, stakeholder collaboration, and strategic decision-making have improved as a result of these experiences. • Developed and implemented ICT strategies, enhancing operational efficiency and risk mitigation. • Conducted comprehensive risk assessments, identifying key vulnerabilities and offering strategic guidance for improvement. • Monitored performance metrics, driving continuous enhancements in ICT systems aligned with organizational objectives. • Collaborated with diverse stakeholders to ensure strategic ICT initiatives met overall business goals. • Implement ICT solutions into practice that reduced infrastructure risks and increased operational efficiency. • Maintained an accurate asset register for every device, enhancing inventory control and asset monitoring. • Reduced downtime by providing proactive computer hardware maintenance and support, ensuring seamless operations across the organization. • Managed and maintained server infrastructure, including regular updates and performance optimization to support operational excellence, to guarantee 99% uptime. • Conducted comprehensive user training sessions following new systems, ensuring a smooth transition by educating employees on new features, workflows, and best practices to maximize productivity. • Streamlined operations by managing duties related to systems administration, such as resource allocation, problem solving, and performance monitoring.

Judicial Service Commission • Matabeleland North Province, Zimbabwe

I proved my capacity to maintain vital infrastructure while guaranteeing adherence to set policies in my position as an IT officer at the Judicial Service Commission. I now have a solid understanding of organizational dynamics and the significance of coordinating technological initiatives with broader business objectives thanks to this experience. • Effectively managed and maintained network infrastructure across the station, ensuring reliable connectivity and minimal downtime. • Reduced technical disruptions by performing regular computer maintenance and servicing, enhancing system performance and longevity. • Maintained an up-to-date asset register for all devices, improving asset tracking and inventory management. • Ensured seamless operations by installing and updating software applications, keeping systems current with the latest tools and security patches. • Provided prompt and reliable technical support to users across Matabeleland North Province, resolving issues and improving user satisfaction. • Prepared detailed IT reports to keep the department informed on technical activities, performance, and resource utilization. • Monitored network usage to ensure compliance with ICT policies, enhancing security and preventing unauthorized access. • Enhanced staff productivity by conducting training sessions on new systems and applications, enabling employees to adapt to technology changes effectively.

Zano Mukadzi Trust • Zimbabwe

• Successfully managed social media accounts, increasing engagement and visibility through strategic content planning and audience interaction. • Coordinated and traveled to women's gatherings and events, ensuring the organization's presence and active participation. • Prepared detailed activity reports for management, providing insights and recommendations to improve future initiatives. • Designed creative and visually appealing graphic content for multiple platforms, enhancing the organization's branding and communication efforts.

Zimbabwe Electricity Transmission & Distribution Company (ZETDC) • Zimbabwe

• Implemented data backup and restoration procedures, ensuring the protection and availability of critical information. • Improved user experience by efficiently resetting passwords and creating new user accounts, ensuring seamless access to systems and applications. • Enhanced office productivity by configuring wireless printers for network use and maintaining their functionality through regular servicing and cartridge replacements. • Resolved network issues promptly by performing network troubleshooting, minimizing downtime and disruptions to operations. • Ensured systems remained up to date and secure by installing and updating software applications in a timely manner. • Contributed to environmental and organizational initiatives by actively participating in clean-up campaigns. • Conducted user training sessions to educate employees on new software and tools, enhancing overall technology adoption and proficiency across the organization. • Managed inventory of IT equipment by tracking hardware and software assets, ensuring optimal allocation and replacement of outdated technology. • Assisted in the implementation of IT projects by collaborating with cross-functional teams, contributing technical expertise to ensure successful deployment of new systems.