Carlos Kisangi

Sama • Nairobi, Nairobi County

Supporting workforce planning, workflow optimization, and operational management of multiple SaaS platforms including Salesforce, NetSuite, BambooHR, and Zendesk. Managing user support tasks, system performance monitoring, and designing automation solutions. • Supported Workforce planning activities by tracking capability data, coordinating schedules and ensuring resource alignment. • Mapped, analyzed, and documented workflows to identify optimization opportunities. • Managed user support tasks, ticket handling and technical troubleshooting, ensuring SLA adherence and high quality service delivery. • Supported configuration and operational management of Salesforce, NetSuite, BambooHR, and Zendesk. • Monitored system performance and supported incident resolution ensuring minimal downtime and timely escalation of user issues. • Assisted in designing low-code/no-code automation using Zapier and native platform features. • Extracted and manipulated data from SaaS platforms for reporting and insights.

CK Teck Solutions

Leading growth initiatives through web development, performance optimization, and security implementation for various projects including e-commerce platforms, content management systems, and web applications. • Developed and launched responsive e-commerce website, achieving 30% increase in online sales within three months. • Implemented custom content management system, reducing content update time by 50% and enhancing user experience. • Collaborated with cross-functional team to create web application with advanced data visualization features, improving decision-making processes. • Optimized high-traffic news platform performance, decreasing page load times by 40% through code optimization and caching techniques. • Led redesign project, revamping user interface, resulting in 20% increase in website traffic and engagement. • Established robust security measures, enhancing protection against cyber threats and ensuring user data confidentiality. • Contributed to open-source projects by developing reusable code libraries and submitting enhancements, positively impacting development community. • Migrated legacy website to modern CMS platform, preserving SEO rankings and reducing maintenance costs.

Clutch Foundry

Led the development of Clutch AI, a modular, cloud-native platform empowering African AI startups with tools for training, deployment, and model monitoring. Designed scalable backend architectures and improved system reliability. At Clutch Foundry, removes execution friction for AI startups, unlocking the resources founders need to build faster, scale smarter and raise capital with confidence. • Led the development of Clutch AI, a modular, cloud-native platform that empowers African AI startups with tools for training, deployment, and model monitoring. • Designed and implemented scalable backend architectures using micro services, Docker, and Kubernetes to support high-performance AI workflows. • Collaborated cross-functionally with AI engineers, product managers, and frontend teams to deliver features aligned with user needs and technical scalability. • Improved system reliability and performance, reducing model deployment time by 40% through optimization and automation of CI/CD pipelines. • Mentored junior developers and established best practices in clean code, version control, and agile development within the Clutch AI engineering team. • At Clutch Foundry, removes execution friction for AI startups, unlocking the resources founders need to build faster, scale smarter and raise capital with confidence.

Okapi Finance Limited

Led business development initiatives, data analysis, policy development, and team management for a Green Fintech company focused on financial inclusion. Okapi is a 'Green Fintech' company with a mission to bank the unbanked by accelerating financial inclusion by increasing accessibility of financial services. • Collecting, analyzing and managing quantitative data and creating meaningful reports to lead business improvement. • Recommending, developing and implementing policies that guide the organization and improving its competitive position and profitability. • Leading, managing and providing guidance to a team of ten members. • Develop social media strategy: content plans that consistent with the company's vision and brand identity. • Managing a loan disbursement and collection project. • Suggest recommendations to adjust the social media marketing strategy for optimal result. • Maintains relationships with customers by providing support and guidance. • Okapi is a 'Green Fintech' company with a mission to bank the unbanked by accelerating financial inclusion by increasing accessibility of financial services.

Sama Source

Provided IT support, digital marketing, network configuration, and user support for a training-data company focusing on annotating data for artificial intelligence algorithms. Samasource, is a training-data company, focusing on annotating data for artificial intelligence algorithms. • Handled the organization's digital marketing and was responsible for planning and implementation of its digital marketing strategies. • Creating user accounts and dealing with password and account issues using the Active directory. • Configured and tested new hardware and software. • Monitoring systems. • Configured and deployed new Cisco switches. • Supporting the rollout of new applications. • Monitored and maintained computer systems, printers and networks both onsite and remotely. • Network configurations, Software installations updates and Hardware troubleshooting. • Help desk and user support activities. • Content creation and video editing. • Samasource, is a training-data company, focusing on annotating data for artificial intelligence algorithms.

Kenya Tourism Board

Contracted to develop a website for the Kenya Tourism Board, the organization responsible for marketing Kenya to the world as a tourist destination. • Had a contract to develop a website for the tourism board. • Kenya Tourism Board is the organization responsible for marketing Kenya to the world as a tourist destination.

Kytabu Limited Company

Interned at a company providing software and mobile apps to institutions, educators, and learners in Africa to access affordable, relevant digital content. KYTABU provides software and mobile apps to institutions, educators, and learners in Africa to access affordable, relevant digital content. • Uploading of E-books and book covers onto Kytabu platform. • Recording and uploading of audio books on Kytabu platform. • Voice artist in recording of audio books. • Marketing plan for kytabu mobile app. • Network monitoring using PRTG network monitoring tool. • Design and development of a school management system using PHP, HTML, CSS, BOOTSTRAP AND LARAVEL FRAMEWORK. • KYTABU provides software and mobile apps to institutions, educators, and learners in Africa to access affordable, relevant digital content.