Information Technology Graduate | Software Development | Cyber Security | Cloud & AI Enthusiast
Harare, Zimbabwe
Hardworking and adaptable Information Technology graduate (BSc Hons, Upper Second 2.1) with hands-on experience in software development, ICT support, cyber security monitoring, database management, and digital banking systems across the banking, insurance, and ICT industries. Strong coding foundation in Java, Python, PHP, HTML, CSS and MySQL, with growing expertise in Spring Boot & Hibernate. I continue to build on my foundational coding skills through online courses, hands-on learning and revisiting past projects as I deepen my backend development and cyber security knowledge. Known for fast learning, analytical thinking, and delivering high-quality technical support in dynamic environments. Passionate about cloud technologies, cyber security, AI and the development of modern digital solutions.
ZB Financial Holdings – Life Assurance • Harare, Zimbabwe
Current role analyzing and verifying insurance claims for retirement, prime plan and death policies, preparing monthly analytical reports on claims data to support decision-making, responding to client enquiries via email, phone, and walk-ins, ensuring excellent customer experience, and ensuring compliance with AML, internal controls and regulatory standards. • Analyse and verify insurance claims for retirement, prime plan and death policies. • Prepare monthly analytical reports on claims data to support decision-making. • Respond to client enquiries via email, phone, and walk-ins, ensuring excellent customer experience. • Ensure compliance with AML, internal controls and regulatory standards.
ZB Financial Holdings – Life Assurance • Harare, Zimbabwe
Provided first-line support to clients on digital banking channels and internet banking platforms, resolved 50+ digital queries weekly improving customer satisfaction, approved RTGS and internal transfers in line with security and verification protocols, processed card services and assisted with underwriting of new life policies. • Provided first-line support to clients on digital banking channels and internet banking platforms. • Resolved 50+ digital queries weekly, improving customer satisfaction. • Approved RTGS and internal transfers in line with security and verification protocols. • Processed card services and assisted with underwriting of new life policies.
Safeguard Alarms (Private) Limited • Harare, Zimbabwe
Provided first-contact IT support to internal teams and remote stakeholders, troubleshot hardware, software and network issues within SLA, managed customer database processes, analysed data and prepared structured reports. • Provided first-contact IT support to internal teams and remote stakeholders. • Troubleshot hardware, software and network issues within SLA. • Managed customer database processes, analysed data and prepared structured reports.
Petrotrade Zimbabwe • Harare, Zimbabwe
Developed and maintained website features using PHP, HTML, CSS and Java, supported Microsoft Dynamics Navision administration and user troubleshooting, monitored computers, network systems and cyber security alerts using Sophos, and delivered first-line ICT support to over 100 staff. • Developed and maintained website features using PHP, HTML, CSS and Java. • Supported Microsoft Dynamics Navision administration and user troubleshooting. • Monitored computers, network systems and cyber security alerts using Sophos. • Delivered first-line ICT support to over 100 staff.
BSc (Hons) - Upper Second (2.1) in Information Technology