albert.kwansa

// IT Engineer

📍Accra, Ghana

ABOUT

IT Engineer with hands-on experience providing Level 1 and Level 2 technical support in enterprise and on-site environments. Skilled in incident management, enduser support, Windows Server, Active Directory, ServiceNow, and Microsoft 365. Experienced in troubleshooting hardware, software, and network issues, documenting solutions, and training users to improve system adoption and productivity. Proven ability to work under pressure, manage multiple tickets, and deliver reliable IT services in fast-paced environments.

SKILLS

Windows 10/11Windows Server 2016Linux (basic)

ServiceNowActive DirectoryMicrosoft 365MS Office

LAN/Wi-Fi troubleshootingbasic networking conceptsISP/vendor coordination

Proxmox

Microsoft Azure (AZ-900 – in progress)Power AppsPower Automate

Basic SQLscripting fundamentals

WAZUH SEIM

PXE network bootcentralized operating system deploymentserver backup operationsdisaster recovery procedures

EXPERIENCE

IT Assistant

Nestle Ghana Tema Factory • Tema, Ghana

2024

IT Intern

Nestle Ghana Tema Factory • Tema, Ghana

2023

IT Assistant

Ghana Ports and Harbours Authority • Ghana

2021

EDUCATION

University of Cape Coast

2020 - 2024

Bachelor of Science in Information Technology