IT Support Specialist
Caltanissetta, Italy
IT Support Specialist with years of experience in technical assistance and customer service. Skilled in troubleshooting hardware and software issues, setting up workstations, and resolving end-user problems. Known for maintaining professionalism under pressure and effectively bridging service desk support with customer interactions.
KFC • Zagreb, Croatia
Delivered frontline customer support in a high-volume environment while maintaining consistent service quality and operational accuracy.
Imaam Shafi'i School • Mogadishu, Somalia
Provided first-level IT support to staff and students, resolving basic hardware, software, and system-related issues to ensure uninterrupted daily operations.
Dalag AgriTech Enterprise • Mogadishu, Somalia
Provided administrative and operational support to daily business activities, ensuring smooth internal coordination.
Decale Hotel • Mogadishu, Somalia
Assisted guests with inquiries, reservations, and service requests, delivering timely and professional customer support.
Bachelor's Degree in Agriculture
High School Diploma